Refund Policy

1. Overview

At Enlivo Technologies, we believe in transparent, fair billing. Our projects are structured around milestone-based payments — you pay for completed work, not promises. This policy outlines the terms under which refunds may be issued.

2. Milestone-Based Payments

All projects are divided into clearly defined milestones, each with specific deliverables and acceptance criteria. Payment for each milestone is due upon successful delivery and client approval of the corresponding deliverables.

3. Refund Eligibility

Refunds may be issued under the following circumstances:

• 1Milestone deliverables do not meet the agreed-upon acceptance criteria after two revision cycles
• 2Project is cancelled before any development work has begun (discovery/planning fees may still apply)
• 3Significant delays caused by Enlivo that exceed the agreed timeline by more than 30%
• 4Material breach of the Service Agreement by Enlivo

4. Non-Refundable Items

The following are generally non-refundable:

• Work already completed and approved by the client
• Third-party licenses, hosting costs, or domain registrations purchased on behalf of the client
• Discovery and planning phase fees once the phase is completed
• Rush or expedited delivery premiums

5. Cancellation Policy

Either party may terminate the engagement with 14 days written notice. Upon cancellation, the client is responsible for payment of all completed milestones and any work-in-progress at the pro-rata rate. All completed deliverables and source code will be transferred to the client upon final payment.

6. How to Request a Refund

To request a refund, please email us at hello@enlivotechnologies.com with your project details, the milestone in question, and a description of the issue. We aim to respond to all refund requests within 3 business days.

7. Dispute Resolution

In the event of a payment dispute, both parties agree to engage in good-faith negotiations before pursuing any legal remedies. If a resolution cannot be reached, disputes shall be resolved in accordance with the terms outlined in the Service Agreement.